If you are experiencing trouble with your Stannah stairlift, the first step to taking care of the issue is to call Stannah’s free phone customer service number. Their representatives will be happy to provide you with answers to your questions and provide technical support. Their website also has frequently asked questions and a stairlift guide, and there’s even a form to submit feedback or request a free brochure.
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The Stannah stairlift is covered by a manufacturer’s warranty. This warranty will cover the motor, gearbox, and rail and provides priority service and repairs. Additionally, you’ll have access to technical support and over-the-phone troubleshooting.
Checking if the stairlift power supply is plugged into a working outlet
The first step in troubleshooting a chairlift is to check that the power supply is plugged into a working electrical outlet.
If the lift has lights, check to make sure they are plugged into an electrical outlet. If not, it could be a battery issue. If the lights are off, check the batteries. If the batteries are low, they might need to be replaced. You should also make sure the stairlift has a fully-functioning outlet and that the swivel seat is locked in place.
Checking if the stairlift battery needs to be charged up
The lifespan of a stairlift’s battery is anywhere from two to five years, depending on usage. You should always park the stairlift after each ride. The battery will also need to be replaced if it has been left off the charge point. If you’re unsure of how to do this, you should contact Stannah for advice.
Checking if the stairlift power supply is tripped
If you’re having trouble using your stairlift, it’s important to check the power supply. It should be plugged in and should be providing power to the lift. If it isn’t, check the circuit breaker or fuse. If the circuit breaker has tripped, the stairlift might not be getting electricity.
The most common cause of stairlift power tripping is a blown fuse. To replace this, look for a new fuse that has the same ampage and size. If you can’t find a replacement, you can also try resetting the residual circuit device, which acts like a circuit breaker.