Stannah Stairlifts Reviews: What Customers Say

This page sums up what customers say about Stannah stairlifts in public reviews. We don't copy reviews or give our own score. We report the public rating with the date we checked it, sum up the common themes and link to the source.

How we make money: UK Mobility Stairlifts is an affiliate of Acorn Stairlifts, a competitor of Stannah. Enquiries made here go to Acorn, and we may receive a commission if you buy. We've tried to report Stannah's reviews as fairly as Acorn's, and we would encourage you to get a quote from Stannah too. See our Affiliate Disclosure.

Quick answer: On 25 September 2026, Stannah UK had a Trustpilot TrustScore of 4.7 out of 5 from 7,053 reviews. Reviewers mostly praise friendly engineers, clear information and smooth, quiet lifts. The complaints mention occasional faults soon after fitting and some problems with servicing.

Public rating at a glance

The rating is shown exactly as Trustpilot displayed it on that date. It will change, so check the live page.

What customers tend to praise

Based on Trustpilot's summary of recent reviews and our reading of them:

• Engineers and sales advisers. Reviewers often describe them as friendly, helpful and good at answering questions.
• Smooth installation. Many reviewers say fitting went smoothly.
• The lift itself. Reviewers often mention that the lift runs smoothly and quietly.
• A long-established name. Some reviewers are repeat customers who chose Stannah again.

Common complaints

• Early faults. Trustpilot's summary notes some lifts stopped unexpectedly or had minor faults soon after fitting, which needed a follow-up visit.
• Comfort and layout. A few reviewers mention the seat design, footrest movement or where the controls sit.
• Servicing and complaints. Some detailed negative reviews describe missed service visits or slow replies to complaints.

Trustpilot shows that Stannah had replied to 98% of its negative reviews when we checked, and says Stannah invites customers to review, whether positive or negative.

What reviews can't tell you

• Your price. Neither Stannah nor Acorn publishes fixed prices. See stairlift costs.
• Which model suits your stairs. See straight stairlifts and curved stairlifts.
• How reviews were collected. Invited reviews tend to lift ratings, and Trustpilot doesn't fact-check what reviewers say.

Before you decide

• Read some of the low-star reviews and how Stannah replied.
• Ask for the warranty and service terms in writing. See warranty and aftercare.
• Compare with Acorn reviews and Handicare reviews, and read our Acorn vs Stannah comparison.